Privacy Policy

Meakor LLC (“Meakor”, “we”) provides an AI phone receptionist to businesses. This policy explains what information we handle and why. We act for our business customers: when someone calls a business that uses our Service, that business decides how the call information is used.

Information we collect

• Business customers: name, email, business details, hours, services, prices, and billing information (card details are handled by Stripe; we don't store full card numbers).
• Callers: phone number, what was said on the call (audio, transcript, and an AI-written summary), and details a caller gives, such as name, address, and the reason for the call.
• Usage data: logins, settings changes, and error logs.

How we use it

To answer calls, take messages, send call alerts to the business, show calls and leads in the business's dashboard, bill for the Service, keep it secure, and improve reliability. We don't sell personal information, and we don't use caller information for advertising.

Call recording and AI

Calls are answered by an AI assistant and may be recorded and transcribed. The business is responsible for any notice to callers that the law requires. Recordings and transcripts are kept for the retention period set for each business account, then removed.

Service providers we share data with

We use trusted providers to run the Service: Retell AI and Twilio (voice and telephony), Vercel (hosting), Neon (database), Resend (email), Stripe (payments), and Google (calendar, if the business connects it). They process data only to provide their services to us.

Text messages

If we send text messages (for example call alerts to a business owner, or a confirmation to a caller who asked for a call back), we only message people who have agreed to receive them. Message and data rates may apply, and you can reply STOP at any time to opt out. Mobile information, including phone numbers and opt-in consent, is not shared with third parties or affiliates for marketing or promotional purposes.

Security and retention

Data is encrypted in transit, access is limited by account, and each business's data is kept separate from other businesses'. We keep business account data while the account is active and for a reasonable period afterward for legal and accounting needs.

Your choices

Callers can ask the business, or us, to access or delete information about them. Businesses can export their data and request deletion of their account. Email us at the address below.

Changes and contact

We may update this policy and will change the date above. Questions: Meakor LLC, Toledo, Ohio, mo.almasri@meakor.com.